Refund & Cancellation Policy

1. The 24-hour voluntary refund window

Example: if Razorpay records a successful payment at 3:20 PM IST on Monday, the voluntary request must be submitted by 3:20 PM IST on Tuesday. The timestamp on our contact submission or received email is used to determine whether the request was on time.

2. Eligibility for the voluntary refund

A voluntary refund is normally approved when all of the following are true:

• the request concerns a paid Saathi plan purchased directly from this website;
• the request is submitted within 24 calendar hours of that successful payment;
• you provide the account email and Razorpay payment/order identifier or other receipt details;
• the payment has not already been refunded, reversed or charged back; and
• the purchase was not made through fraud, stolen payment credentials, mass activation, resale or deliberate abuse.

When approved, the voluntary refund is for the full amount successfully captured by NEER Media for that transaction. We do not issue cash, store credit or a refund to a different bank account.

3. How to request a refund

1. Open Contact > Refund request.
2. Use the same email address as your Saathi account.
3. Include the plan, payment date, amount and Razorpay payment/order ID shown on the receipt or payment confirmation.
4. Briefly state whether the request is change-of-mind, duplicate charge, payment succeeded without delivery, or a service problem.

A clear request submitted through the form within the window preserves the request time even if our team replies later. Do not send full card, bank or UPI credentials.

4. Items not covered by the voluntary refund

• requests submitted after 24 calendar hours solely because you changed your mind, no longer need the plugin, forgot to use it or found another product;
• the Free plan, because no payment was collected;
• AI-provider token or subscription charges, hosting, domains, WordPress services, exchange-rate differences, bank fees or taxes charged independently by a third party;
• incompatibility caused solely by an unsupported, insecure or materially modified third-party theme, plugin, WordPress installation, host or AI endpoint where Saathi otherwise performs as described;
• an account or license suspended for fraud, harmful use, payment reversal or a material breach of the Terms; or
• partial unused time after a paid term has begun, except where we agree otherwise or law requires a remedy.

Before buying, the Free plan, public documentation and live demo are available to evaluate the general product. Provider and site-specific compatibility still depends on your environment.

5. Duplicate charges, failed payments and service problems

Duplicate payment

If the same intended purchase is captured more than once, contact us promptly. After verification, the unintended duplicate will be refunded even when it is discovered outside the voluntary 24-hour window.

Debited but payment failed or stayed pending

A bank or payment network may automatically reverse an unsuccessful payment. If your account was debited but no paid license was issued, send the payment identifier and bank reference. We will reconcile the status with Razorpay and either provide the purchased access or initiate the appropriate reversal/refund.

Payment succeeded but digital access was not delivered

Do not pay again. We will first try to issue or restore the correct license and download. If we cannot deliver within a reasonable time, we will provide the refund or other remedy required by applicable law.

Materially defective or misdescribed service

Report the issue with reproducible details, screenshots where useful, WordPress/WooCommerce versions and relevant error text. We may first offer troubleshooting, correction, replacement access or another reasonable remedy. Nothing in this policy permits us to refuse a refund or discontinuation remedy where applicable consumer law requires it for a materially defective, deficient or misdescribed service.

Unauthorised transaction

Notify your bank or payment provider immediately and contact us. We may suspend related access while the transaction is investigated. Bank, card-network and Razorpay dispute procedures apply independently.

6. Renewals, expiry and cancellation

A manual renewal is a new payment and has its own 24-hour voluntary request window. After a refund of a renewal, the added renewal period is removed. Any valid access that existed before that renewal is restored where technically and contractually applicable.

If automatic renewal is introduced later, it will require clear disclosure and authorisation. Customers will be given a method to stop future renewals without losing access already paid for during the current term.

7. Digital delivery

Saathi is delivered digitally; no physical shipping or return shipping applies. After successful payment, the dashboard should show the license and plugin download. Email delivery is a convenience and is not the only delivery method.

Failure to receive an email does not by itself mean delivery failed if the license and download are available in the dashboard. If neither is available after successful payment, follow Section 5.

8. Approval and payment-provider timing

• We aim to acknowledge a complete request within 48 hours and normally decide straightforward 24-hour requests within two business days.
• An approved refund is initiated to the original payment method through Razorpay. We cannot redirect it to another account.
• After initiation, standard bank or payment-network processing commonly takes about 5-10 business days. Some eligible instant refunds may arrive sooner.
• Bank holidays, issuer reviews, incorrect transaction details, payment disputes or provider outages can extend the time. We will provide a refund reference or status when available.

The 24-hour period is the deadline for submitting the voluntary request; it is not a promise that the bank will credit the refund within 24 hours.

9. Effect of an approved refund

When a full refund is approved, the paid license or refunded renewal entitlement may be revoked, expired or reduced and paid downloads, updates and support for that transaction end. You should deactivate the refunded license and stop representing the installation as covered by a paid plan.

The WordPress plugin's GPL license continues to govern rights in GPL-covered code already received. A refund does not create a right to continue using NEER Media's paid hosted entitlement, updates, support or license service for the refunded transaction.

10. Earlier purchases and policy changes

This 24-hour voluntary window applies to purchases and renewals made on or after 16 July 2026. A purchase made before that date remains subject to the refund promise displayed or otherwise agreed at the time of that purchase, together with applicable law. We do not retroactively shorten an already-accrued refund right.

We may update this policy prospectively. The effective date and version will be shown at the top.

11. Questions and grievances

Use the refund form for the fastest routing. We aim to acknowledge consumer grievances within 48 hours and resolve them within 30 days. This does not limit access to a bank dispute process, competent consumer commission or other statutory remedy.